Everything below reflects how we handle delivery, damaged or missing orders, and refunds. Questions before you order? Email [email protected] and we’ll answer.
Dispatch & delivery
Orders ship within 24 hours of your Interac e-Transfer clearing — orders that clear before noon (ET) usually ship the same business day. We ship Canada-wide via Purolator, UPS Canada, FedEx and other couriers, and every order goes out with a tracking number so you can follow it to your door.
Typical transit is 1–3 business days to most urban centres and 3–7 business days to rural, remote and northern addresses. These are courier estimates, not guarantees — weather, remote routing and courier backlogs can add time.
Age requirement
You must be 19 or older to order from NativeDarts. By placing an order you confirm you are of legal age to purchase tobacco and nicotine products in your province. We reserve the right to refuse or cancel any order we believe is placed by a minor.
Lost or delayed in transit
If your tracking hasn’t moved for several business days, or the courier marks a package delivered that you didn’t receive, email us with your order number. We’ll open a trace with the courier on your behalf. Once a package is confirmed lost, we’ll reship your order or refund it — your choice.
Damaged, wrong or defective items
We check every order before it leaves us, but if something arrives damaged, or you receive the wrong item or a defective device, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll replace it or refund it once we’ve confirmed the issue — whichever you prefer.
Returns
Because these are age-restricted tobacco and nicotine products sold under tamper-evident seals, we can’t accept returns of opened or unsealed product for health and safety reasons. If you’ve changed your mind about an unopened, sealed item, reach out before you open it and we’ll do what we reasonably can.
Refunds
Approved refunds are sent back by Interac e-Transfer to the email or number you paid from, usually within 1–3 business days of approval. If an order hasn’t shipped yet, we can cancel and refund it in full — just email us as soon as possible.
Contact
For anything about a delivery, return or refund, email [email protected] with your order number and we’ll get back to you.